Role Objectives:

Strong Leadership and Management – Demonstrates exceptional management skills, including planning and scheduling work, problem-solving with a logical and detail-oriented approach, and selecting/managing external agencies aligned with the Blossom ethos.
Effective Communication and Relationship Building – Maintains confidentiality, possesses excellent oral, written, and presentational skills, and fosters positive relationships with staff, parents, children, community partners, and key stakeholders.
Collaboration and Teamwork – Works effectively in a team-oriented environment, cooperating with others, giving and receiving feedback, and inspiring confidence in staff and families.
Adaptability and Professional Growth – Thrives in high-pressure environments with flexibility and resilience, remains self-motivated, and pursues continuous personal and professional development.
Strategic Thinking and Organizational Growth – Contributes to policy and strategy formulation, manages internal communications, and ensures alignment with mission, vision and values of the organization. Supports the organization’s values while enabling brand growth and sustainability.
Commitment to the Organization’s Mission and Vision – Supports and upholds the mission, vision, and values of the organization while collaborating with leadership on marketing, HR, education, and community engagement.

Duties & Key Responsibilities:

Note: While certain duties and key responsibilities may be delegated, the Center Director retains full accountability for all center deliverables, irrespective of who is performing the task.

Operations:

Perform daily rounds and attendance data gathering - staff and children
Oversee that teachers ensure all operation related lists are upded
Inventory lists with photos each term (Termly Updates)
Staffing and children for camps (Weekly Updates)
Stationary / hygiene orders (Bi-Termly Updates)
Adhoc sheets
Update the allocation sheet ongoingly as needed for enrolments updates, while maintaining adherence to staff ratios and optimizing classroom usage.
Manage and prepare schedules for staff and office teams different schedules: annual leave, cleaning schedules, etc.
Manage children’s class lists
Ensure nurse’s logs and accident folders are up to date, recorded thoroughly, and communicated effectively through Little Lives
Review children’s files to confirm all mandatory documents are in place (medical, registration, terms & conditions, etc.).
Update child profiles in the Little Lives portal.
Fill in and complete CD reporting twice a term
Conduct weekly staff meetings
Education and Program Delivery
Perform regular classroom observations of teachers and all other staff present at the center
Review teachers’ weekly planning books and ensure staff are planning and executing the targets set within our curriculum while monitoring curriculum delivery in each classroom.
Approve/review and sign off on children’s report cards
Review class inventory lists and its resources, placing orders and signing off on them
Coordinate extracurricular activities (ECAs) with parents and stakeholders
Monitor the food program quality and ensure it is safely delivered to children
Organize and deliver training sessions covering operations, policies, education, and health and safety.
Family Engagement
Facilitate ongoing parent education and information-sharing through Little Lives, newsletters, parent days, and internal events.
Monitor and enhance family satisfaction through effective communication and eNPS scoring.
Manage the office cell phone for emergency preparedness and parents’ communication.

Human Resources

Promote staff satisfaction and track eNPS scoring.
Oversee and manage all recruitment and hiring activities in coordination with cluster managers.
Coordinate onboarding and offboarding processes in collaboration with the HR team.
Manage staff performance review processes (probation, annual review ..etc.).
Address staff related concerns and requests, taking appropriate and timely actions.
Oversee monthly payroll processing and fingerprint attendance systems.
Report on absenteeism trends and flag where action is needed.
Plan and manage staff annual leave schedules and ensure appropriate coverage.
Handle KHDA, ADEK, and SPEA staff approvals.

Enrolments

Track and manage KPIs related to enrollments, sales, and leavers.
Attend events and open houses to promote the center.
Manage the Book a Tour to Sale funnel: ensuring excellent family experience and utilizing Hubspot to support the process.
Participate in panels/webinars representing Babilou Middle East.
Analyze and share insights from sales funnel + action plans, Incident and Complaint Management.
Managing incidents and complaints, while ensuring proper reporting and documentation.

Quality Assurance

Maintain full compliance with engagED quality standards to uphold the center’s excellence.
Compliance.
Ensure accurate and timely data entry into KHDA/ADEK/SPEA portals for children, staff, and event information.
Maintain an updated center folder containing all center related licenses and contracts.
Manage inspections and ensure the implementation of all policies.
Ensure center compliance and health and safety standards are maintained at all times.

Finance

Prepare exception reports for Area Director approval in cases of refunds or special requests.
Manage the use of petty cash and Stars of the month
Support finance in the follow up on families’ payments when needed.

Site Management

Report and follow up on all facilities’ requests such as: authority requirements, Health &Safety emergencies, urgent requirements, maintenance, and Look & Feel of the nursery.
Ensure all areas are safe, clean, and maintained to the highest standards by conducting daily risk assessments and spot checks.
Accountable for all entrance and access to the site as well as managing the control of the center keys and fingerprint access to sit.

Blossom Family Candidate Application Form

Job Role: Centre Director

Emirate: Dubai

Blossom Family
Candidate Application Form